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Career Opportunities >> Part-time Internet Support Technician
Part-time Internet Support Technician
Summary
Title:Part-time Internet Support Technician
ID:18.35
Department:Swiftel Communications
Job Type:Part-time
Location:Brookings
Description
Part-time Internet Support Technician 

Job Description
 

As an Internet Support Technician, you will be responsible for receiving trouble calls from the Internet Help Desk, assisting with the installation of our telecommunications services either through remote installation support or by visiting the customers home for the installation.   You will be responsible for providing technical support to our Swiftel customers in an effort to resolve a variety of service issues.  You will also assist the Internet Service Provider (ISP) System Administrator in the operation, maintenance and planning of the ISP network. 

Examples of Duties
  • Respond to escalated customer requests for Internet technical support via the telephone, email , or personal visit.
  • Answer customer questions regarding Swiftel Internet products or services and operation or maintenance.
  • Obtain information, identify and research problems and offer technical assistance.
  • Perform installation, maintenance and upgrades on the ISP system hardware including but not limited to:  servers, routers, switches, PC's, etc.
Work Hours
  • Full time hours (40 hours a week) available June-August
  • Monday-Friday 8:00 am - 5:00 pm
  • 20 hours per week on average throughout the remainder of the year
Hourly Wage
  •   $11.86-$15.81 per hour

Qualifications/Skills Required
  • High School Diploma or GED
  • Must be 18 years or older
  • Valid Driver's License
  • Successful candidate will be subject to passing a pre-employment drug screen and criminal background check.
  • Knowledge or commonly used concepts, practices and procedures in computer information system technology and related Internet systems.
  • Ability to operate and maintain UNIX/Redhad/FreeBSD and Microsoft operating systems.
  • Ability to operate and maintain ISP department hardware including but not limited to; servers, routers, switches and PC's.
Swiftel Office
415 4th St
Brookings, SD 57006
 
This opening is closed and is no longer accepting applications
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