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Central Office Technician
Summary
Title:Central Office Technician
ID:16.22
Department:Swiftel Communications
Job Type:Full-time / Hourly
Location:Brookings
Description
 Central Office Technician
 
Summary of Duties:  Installs, maintains and repairs central office equipment and auxiliary equipment, located in the host and remote switching sites as well as the satellite farm, under general supervision.
 
Supervision:  Reports to Central Office Foreman.
 
Examples of Duties:
 
 1.        Installs central office and auxiliary communications equipment.  Inputs translation changes in the switching system databases.
 2.        Maintains and repairs central office equipment, communications services and auxiliary equipment.  Trouble shoots to identify faults, then implements repair.
 3.        Maintains communications equipment and analyzes operational malfunctions using standard and/or specialized electronic test equipment. 
 4.        Answers trouble calls, analyzes problems and takes corrective action.  Works with interconnection carriers to test, repair and document all trouble and order activity.
 5.        Works standby duty on a regularly scheduled rotation basis with other central office staff.
 6.        Installs necessary connectivity to provide access to toll and special circuits as well as to provide service to meet the customer’s communications needs.
 7.        Carries out the preventative maintenance program for central office equipment.
 8.        Monitors the status of system flows to identify areas where adjustments in capacity and/or enhancements may be needed.
 9.        Keeps the central office sites neat, clean and safe for work.
10.       Maintains and ensures the proper working order of all central office computer applications and hardware equipment.
11.       Responsible for maintenance of assigned vehicle(s).
12.       Performs scheduled maintenance and system upgrades during the maintenance window when applicable.   
13.       Maintains the E-911 equipment as well as coordinates installation and maintenance with PSAP providers and associated connecting companies.
14.       Performs other duties as assigned.
 
Desirable Minimum Qualifications:
 
Knowledge, Abilities, Skills:  Knowledge of the principles of electricity and electronics, communications practices and procedures, troubleshooting techniques and methodology.  Ability to read and interpret schematics and blueprints and operate test equipment.  Ability to use various kinds of mathematics necessary in communications systems, including  algebraic formulas, truth tables and logic.  Understands IP communications, addressing and networking.
 
Training and Experience:  Graduation from a College or Technical School with an Associate’s Degree in a related field or an acceptable combination of education and experience in the functions of communications equipment installation, repair and maintenance or experience in a telephone/broadband central office.  Experience in IP communications, addressing and networking.
 
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